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Social Media Management

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Connect with customers on Facebook, Twitter & Beyond

social media management

Social Media provides companies with the chance to have a 2-way communication with their customers and build relationships. There is nothing more powerful than a satisfied customer who spreads the word on your behalf. Unfortunately, the contrary is also the case. Customers are heavily influenced by other’s opinions.  Therefore, it is important to stay one step ahead of positive and negative sentiments.

No matter what business you are in, every brand needs to have a presence – and be active – on social media networks. This allows the brand/business to:

  • Be in control of its image

  • Track customer sentiments (both positive and negative) in real time, and:

  • Respond to those sentiments

  • Engage the audience and build relationships

  • Occupy search engine “real estate” with branded keywords

  • Distribute “fresh” and shareable content on a regular basis

  • Develop marketing campaigns that generate positive brand awareness

  • Generate better results for SEO since “social signals” are a vital factor

Whether your company is in need of a custom social media campaign, or ongoing social media and reputation management, our social media team at Capital Ship will ensure its success. Contact us today to learn more.